Meet our leadership team.

The Newcastle Place leadership team is committed to providing you the services, amenities, activities and wellness programs that give you the freedom and independence to keep living the life you love.

Julie Irvine

Marketing and Sales Director

Julie has been with Newcastle Place since 2015. In her role she and her team offer prospective residents a wealth of knowledge, support, guidance and resources regarding senior living housing options in the area. Julie views her responsibility as helping prospective residents and their family learn and understand all their options, but most importantly the benefits of a Life Plan community. My passion is to help them select a Community that offers both an enjoyable lifestyle as well as a comfortable financial fit. My other passion is to enjoy and show our Morgan horses.

Leah Miller

Director of Human Resources

Leah has more than 20 years of human resource and management experience. Leah is responsible for assuring that qualified and responsive staff are recruited and trained for the services they provide residents of Newcastle Place. Creating a supportive and high-expectation environment for staff assures that residents’ expectations will be met by staff who enjoy working with residents, as well as having the opportunity for personal fulfillment and growth.

Alyssa Neubauer

Director of Social Services

Alyssa is a licensed Social Worker who has been with Newcastle Place since 2017. Alyssa received her degree at the University of Wisconsin Milwaukee. In her role, Alyssa and her team are responsible for advocating for the residents at Newcastle Place. Alyssa also assists residents from admission through discharge in the Highlands Health Center.

Jennifer Sutherland

Director of Assisted Living and Memory Care

Jennifer has been with Newcastle Place since 2014. In her role, she is responsible for the coordination of social activities and events that are identified by residents of Newcastle Place. Communication is key to a successful and responsive program of multiple activities and topics. A newsletter and web-based in-house digital network form the base for this communication. Jennifer’s background includes a degree in Social Welfare from the University of Wisconsin-Milwaukee. Jennifer is a current board member of the Mequon-Thiensville Sunrise Rotary Club and 2020 recipient of the Paul Harris Fellow award.

Ray Martel

Director of Hospitality

Ray joined Newcastle Place in 2014. With more than 30 years in the hospitality industry, he has served as food and beverage manager at a number of fine dining venues in the Milwaukee area. The execution of both high-quality service and culinary experience for residents in multiple dining venues at Newcastle Place requires professional experience and high energy. Ray is dedicated to achieving and exceeding residents’ expectations.

Ken Zacher

Chef du Cuisine

Ken joined Newcastle Place in 2003. He has more than 35 years of culinary experience having trained at the Culinary Institute of America-Hyde Park, New York. He brings a refreshing finesse of flavors to the dining experience for residents at Newcastle Place. Working with his culinary staff the menus that he and Jerry Maier create reflect a wide range of choice and tastes.

Brian Loomans

Director of Plant Operations

Brian is frequently referred to as “chief engineer” since joining Newcastle Place in 2003. He is responsible for all the systems that provide a comfortable and safe environment for Newcastle Place residents. He is also responsible for the maintenance of all residences inside and out, and the carriage homes and grounds so that they function flawlessly and are immaculately maintained.

Cheryl Stephan

Director of Nursing Services

Cheryl is dedicated to caring for people. As the Director of Nursing Services of The Highlands since 2014, her responsibility is to ensure that the services provided comply with the highest standards of quality care and that The Highlands residents benefit from the training and guidance she provides her nursing staff. She is responsible for the unique and important memory support program, Heartfelt CONNECTIONS – A Memory Care Program®, that sets this service apart from that offered elsewhere.

Christy Stemm

Administrator Highlands Health Center

Christy is a licensed Social Worker who has been with Newcastle Place since 2011. She and her team are responsible for advocating for our Resident Rights program. Christy prides herself in orchestrating communication with our residents, families and the team to ensure the best quality of care from a move into a transition to home. Her expertise and passions are for seeing our residents and families through the end of life journey when such time arises.

Patrick Gilbertson

Director of Community Services

Patrick joined Newcastle Place in 2013 as fitness manager. His responsibilities include, but are certainly not limited to, all daily activities from trips to cocktail parties. He also oversees the fitness center and fitness programs, transportation, and pastoral care. Patrick has a background in kinesiology with a specialty in facility management with his bachelor’s degree from the University of Wisconsin, Milwaukee. He is a certified pool operator and American College of Sports Medicine certified personal trainer as well. He coached high school varsity soccer for seven years and takes pride in creating great experiences for people of all ages.

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